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Privacy Policy

Last Updated: March 18, 2025

At Webigo, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Data Controller

The data controller responsible for your personal data is:

Webigo e.U.
Zedlitzgasse 3/14
1010 Vienna, Austria
Phone: +43 1 434 0034
Email: contact@webigo.io

2. Personal Information We Collect

We collect and process the following personal information:

  • Contact and Business Information: Names, addresses, phone numbers, email addresses, and billing details
  • Project Information: Specifications or requirements related to your projects

3. How We Use Your Information

We use your personal information for the following purposes:

  • To respond to your inquiries and communicate with you
  • To provide web design services and fulfill contractual obligations
  • To manage the entire customer process – from the initial inquiry through project organization to invoicing

4. Legal Basis for Processing

We process your personal information under the following legal grounds:

  • Contract: Processing necessary to fulfill our contractual obligations to you
  • Consent: When you explicitly consent to the processing
  • Legitimate Interests: For purposes that include improving our services, business operations, and security

5. Data Sharing and Third Parties

5.1 Service Providers

We work with the following service providers who may have access to your data:

Website Services

  • Netlify (Web Hosting): Processes IP addresses and contact form data

Office and Project Management

  • Google (Email, Cloud Storage, Calendar): Processes communication data and project-related files
  • Moxie (Project Management, Invoicing): Processes customer data and project information

Payment Processing

  • Stripe: Processes payment data according to our instructions

Social Media & Online Profiles

  • Facebook & Instagram: When interacting with our company pages, data is processed according to Meta’s privacy policies
  • Google: Processes reviews, comments, and interactions with our Google Business Profile

External Specialists

  • Freelancers/Contractors: Receive project-related data as needed
  • Tax Advisors: Receive necessary data for accounting

5.2 Other Disclosures

We may disclose your information to comply with legal obligations, protect our rights, prevent wrongdoing, or ensure safety.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected:

  • Contact inquiries: At least one year after resolution
  • Contract-related information: Duration of our business relationship plus 7 years (for tax and legal compliance)

7. Your GDPR Rights

You have the right to:

  • Access your personal data
  • Request rectification of inaccurate data
  • Request erasure of your data ("right to be forgotten")
  • Request restriction of processing
  • Object to processing
  • Request data portability

To exercise these rights, contact us at contact@webigo.io. We will respond within 30 days of receiving your request.

8. Cookies

We do not use cookies on this site.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet is 100% secure.

10. International Data Transfers

Some of our service providers, including Netlify, Stripe and Moxie, may process data outside the European Economic Area (EEA), such as in the United States. We rely on their assurances of GDPR compliance, including Standard Contractual Clauses (SCCs) or other safeguards. While we choose providers with strong data protection standards, we cannot independently verify their compliance. If risks arise, we will take appropriate action, such as reviewing policies or seeking alternatives.

11. Data Breach Notification

In the event of a data breach affecting your personal information, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach, where feasible. The notification will include information about the nature of the breach and steps we are taking to address it.

12. Automated Decision-Making

We do not engage in automated decision-making or profiling that produces legal or similarly significant effects concerning you.

13. Children and Adolescents

Our services are available exclusively to adults who are fully capable of entering into legal transactions, particularly business clients in the B2B sector. Minors under the age of 18 may not submit personal information to us without the express consent of their legal guardians. We do not request, store, or share data from children and adolescents.

14. Changes to This Privacy Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last Updated" date. Significant changes will be communicated via email or a prominent notice on our website.

15. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at contact@webigo.io.

16. Supervisory Authority

If you are located in the European Union, you have the right to lodge a complaint with your local data protection authority if you believe that we have violated your privacy rights.