Frequently Asked Questions
Have questions? We’ve got answers! Explore this page for detailed explanations about our services, pricing, processes, and more. If you still need help, feel free to reach out—we’re happy to assist!
The subscription plan is valid for a minimum of 12 months, with a month-to-month renewal thereafter. You can cancel at any time after the initial 12-month period. Please note that if you cancel, you will not retain the website, as we need to maintain the integrity of our business model.
If you cancel before completing the 12 months, you will be responsible for the full cost of the website, minus any payments you've already made. We prioritize building long-term relationships with our clients and seek clients who share the same philosophy.
For subscriptions, we send email invoices via Stripe, which includes a secure link for adding payment details. We accept all major credit and debit cards. Lump sum projects are paid via bank transfer to reduce processing fees.
The €125 fee for each additional page is a one-time charge, not a recurring one. For example, if you need 3 extra pages, it will cost you €375 in total, not €375 per month.
When you sign a contract, whether for a lump sum or subscription, if we're unable to design something you're completely satisfied with and you choose not to proceed, we will refund your initial payment. However, once we begin building the site, no refunds will be provided. After that point, any refunds will be at our discretion.
The main difference lies in long-term versus short-term costs. With a subscription, you'll pay more over time, but the payments will be smaller, manageable, and affordable each month. The lump sum option requires a larger upfront payment, but you'll save more in the long run, as it covers both design and development costs upfront.
When choosing between the two packages, it ultimately depends on your cash flow and whether your focus is on long-term or short-term goals. If you prefer lower upfront costs and value ongoing services, the monthly option is ideal. However, if you don't need ongoing services and want to save money over time, paying in full upfront is the better choice.Our subscriptions are indefinite, which means you continue paying every month after the 12 month minimum. We structure our pricing this way because it typically takes us around 3 years to earn the equivalent of what we'd receive from a lump-sum website project.
Ideally, we aim for partnerships lasting 5+ years to make this payment schedule financially sustainable for our business. By that point, your website will be generating significantly more value than the monthly fee—effectively paying for itself. We hope you'll continue recognizing the value of our ongoing services and maintain your subscription, allowing us to keep supporting your digital presence.Yes, you will always own your domain, regardless of which package you choose.
Yes and no. SEO is divided into two main components - On-page and Off-page optimization. On-page SEO focuses on elements within your website like content quality, page speed, accessibility standards, and information architecture. Off-page SEO addresses external factors such as backlink development, content partnerships, business listings, and other external signals.
Our website packages include fundamental on-page SEO elements: optimized loading performance, accessibility compliance, proper meta information, Google Search Console integration, XML sitemap configuration, and basic content development. However, this represents only part of a complete SEO strategy.No, we do not. E-commerce is a lot more work to set up than a regular business site. If you are interested in an e-commerce site, it would be best to reach out directly to chat about your specific needs.
Of course! We offer €40 a month subscription add on for unlimited edits and support. These are done with a 12 month minimum commitment as well. Once you end it, if you want to reinstate, it you'll need to sign another 12 month commitment.
We typically complete a website from start to finish within 2 to 4 weeks. The timeline depends on how quickly clients respond to our requests for content and images, as well as the availability of our designers and developers. In some cases, it may take as little as 2 weeks, while in others, it could extend to 3 or 4 weeks.
No, because if everyone did that, we wouldn’t be able to sustain our business. However, you will always retain ownership of your domain and assets.
No, we don’t use page builders. Everything we create is built with custom, hand-written code. This is what sets us apart: we dedicate the time and effort to do things differently, and it shows in the quality of our work and the lasting impact on our clients’ online presence after launch.
Custom code offers enhanced security, faster load times, better maintainability, and lower costs. It's easier to customize and avoids unnecessary bloat, as we don’t rely on plugins for every feature. Unlike WordPress, which requires constant updates to prevent security risks—like your site being hacked and redirected to a malicious gambling site—our sites are more secure and require no ongoing updates. Plus, we’re more responsive to your needs.
To elaborate on security, our custom-coded sites don’t rely on databases or other vulnerable components, so there’s nothing for hackers to target. Our approach makes sites inherently more secure, as they don’t require constant updates to stay protected from potential threats. Unlike sites that face ongoing risks from hackers attempting to breach them, there’s simply no entry point for attackers on our sites, no matter how hard they try.Yes, you own your domain. We don’t hold anything hostage. Even if we purchased the domain on your behalf, we’ll transfer it to you when you cancel your subscription.